Contact Us
Get in touch with us
We’d love to hear from you!
Address
33 Avenue de la Corniche
Goma (North Kivu) RDC
Phone
Mobile: +243-555-897-123
Hotline: +243-555-897-456
Working Time
Monday – Friday: 9:00 – 22:00
Saturday & Sunday: 9:00 – 21:00
Support
Our friendly team is here to help.
support@kivupharma
Frequently Asked Questions.
See answers to the most common questions we get asked.
What is Kivu Pharma?
Kivu Pharma is online pharmacy delivery refers to services provided by our websites and apps, which allow you to order and receive prescription medications, health products, and sometimes even diagnostic tests delivered to your home.
How does pharmacy delivery work?
With Kivu pharma delivery, we bring medications and health products directly to your doorstep for added convenience. Discover more about the pharmacy delivery here.
What products and services does Kivu Parma offer?
Kivu Pharma offers the following services:
- Location: Kivu Pharma Confirm the pharmacy delivers to your specific address.
- Prescriptions: Mostly Kivu pharma require a valid electronic prescription (eScript) directly from your doctor for prescription medicines
- Insurance/Payment: Kivu Pharma Check if the pharmacy accepts your specific insurance plan or offers competitive pricing without insurance.
- Delivery Time/Cost: Kivu Pharma Delivery speeds and costs can vary, with some offering free standard shipping or expedited options for a fee.
- Consultation: Kivu Pharma services provide access to pharmacists or doctors for consultations and questions.
Is my personal information safe with Kivu Pahrma?
Yes, we prioritize the security and confidentiality of your personal information and adhere to strict privacy policies to ensure its protection.
How does Kivu Pharma handle my medical prescription?
We take your medical prescription privacy very seriously. We work hard to ensure that all your information is handled under strict data protection laws. If you would like to learn more about how we handle data, we encourage you to check out our terms & conditions and privacy policy.
How does Kivu Pharma protect my medical prescription?
We take your medical prescription privacy very seriously. We work hard to ensure that all your information is handled under strict data protection laws. If you would like to learn more about how we handle data, we encourage you to check out our terms & conditions and privacy policy.
How long do I have to wait to get my delivery?
We’d love to get your order to you as soon as possible. If you place your order between 8:00 am and 5:00 pm any day of the week, we’ll do our best to get it to you within 2 hours. Just keep in mind that if you place your order after 7:00 pm, it may be delayed until the next day. But don’t worry, we’ll always keep you updated on your delivery status!
What should I do if I do not receive my order?
- If your order is taking longer than expected or if you don’t receive it at all, please don’t hesitate to reach out to us. We’re always here to help! You can get in touch with us through our official phone lines or simply drop us an email at support@kivupharma.
How can I track my order?
- Our care Team will reach out to you to ensure that you receive your order. If you have any questions or concerns in the meantime, please don’t hesitate to let us know through our communication Social Media.
Can I change my delivery address after placing my order?
- Just a quick reminder to double-check the delivery address before placing your order. We wouldn’t want you to end up paying extra charges due to a change in the address later. So, take a moment to ensure that the address you’ve provided is correct and up-to-date.
How much is the delivery fee?
- The delivery fee can vary based on a few factors like where you’re located, the delivery method you choose, and the shipment method. Don’t worry though, you can easily review the delivery fee during the checkout process. And if you happen to place an order offline, our friendly care Team will be sure to communicate the delivery fee to you.
How do I request a refund?
To request a refund, you can either head to the order management section in your account or simply shoot us an email at support@Kivupharma with all the details of your purchase. We’re here to help!
How do I return an order?
If you’re looking to return a product, we’re here to help! You can either initiate a return from your account under the order management section or simply send us an email at support@Kivupharma with details of the product you want to return and why. Before proceeding, please take a moment to review our return policy to make sure that your order is eligible for a refund.
Within what time frame can I return my order?
We understand that sometimes you might change your mind about your order. That’s why we have a hassle-free return policy – you can return your order within 2 hours or at the time of delivery. Just drop us a message at support@kivupharma and we’ll take care of the rest. Before proceeding, please take a moment to review our return policy to make sure that your order is eligible for a return.
How long does it take to receive my refund?
We understand that you’re eager to receive your refund and we’ll do our best to make the process as quick as possible. Once we’ve processed your request, you should receive your refund within 48 hours for mobile money. If you paid by card, it may take a bit longer depending on how quickly your bank processes the refund.
What payment methods are accepted by KivuPharma?
We accept mobile money, card payments, cash, and insurance payments for our services. You can choose the option that suits you best during checkout.
Download the Kivu Pharma App
Free to download and use, you can request the medicines you need and set handy reminders to reorder. manage your NHS repeat prescriptions anywhere, anytime with the Kivu Pharma app.
Get quality medicines at reasonable prices with our apps for free.
